Jelbi is a project run by the BVG in association with a number of partners. We offer, develop, and link up ways to get around in Berlin.

Jelbi takes mobility beyond traditional public transport, for the first time bundling together public transport and shared services. All of them are conveniently linked up in a single app. From journey planning information to booking and payment. All in the Jelbi app.

Jelbi stations are the analogue twins of the digital app. They make it possible to flexibly book, use, and combine locally available services in the Jelbi app.

Jelbi is growing – what you can do with it is steadily increasing. Right now, the following partners can be booked in the Jelbi app:

• public transport – VBB tickets for Berlin fare zones A, B, and C
• free-floating car sharing – MILES
• station-based car sharing – mobileeee
• bike sharing – nextbike and Lime
• e-moped sharing – emmy and TIER
• e-scooter sharing – TIER, Voi, Lime and Bird
• ride sharing – BerlKönig
• taxi – Taxi Berlin

Many more providers will be coming soon!

You can download the app from the AppStore (iOS) and the PlayStore (Android).

Already have an account for the BVG Tickets app or the Fahrinfo app? Then you can simply sign in with the same email address and password you use for them..

OR

Sign up as a new user – enter your email address and choose a password. The BVG will then send you an email. Please click on the link in it and enter further required information in the app:

• your personal information.
• your mobile number; a text message with a 4-digit code will be sent to verify this number.
• payment method (credit card, SEPA direct debit, or PayPal)
• if you have a driving licence – verify your driving licence and ID card. This may take a few minutes – it’s best to do it before your first car or scooter ride.

And that’s it, your Jelbi account is now active. So let’s move on to the next question …

Yes. Just enter the email address and password you use for the Tickets and Fahrinfo apps to activate your Jelbi account.

No, unfortunately that’s not possible.

Forgotten your password? No problem. Just click on “Forgot password?” underneath the boxes for your email address and password, enter your email address, and the BVG’s system will send you an email containing a link. Click on the link to choose a new password.

Jelbi can be used to purchase almost all the tickets available in the BVG Tickets app. The only exceptions: student monthly tickets and the Berlin Ticket S are not yet available in Jelbi.

Click on the “Tickets” tab to purchase your desired tickets.

The app guides you through the process, providing all the information you need to complete your journey. Simply follow the instructions in the app.If you have any problems, please contact the partner with whom you booked in Jelbi.

Once you’ve completed your journey, you can view all journeys with all details on dates, prices, and services used by going to “My trips” in the menu.You’ll receive an email from Jelbi confirming that the journey has been completed. The price and date of your journey are also displayed.

Right now you can pay by credit card, PayPal or direct debit in Jelbi. You enter your payment information just once; this information is stored and used for all future payments. Our payment service provider Logpay is responsible for handling all payments.

Yes, you can download an invoice for every journey to your phone. Go to “My trips” in the menu to see details of all trips and download your invoice.

For Lime you’ll be taken to the provider’s support page where you can request an invoice via an online form.

Please note: nextbike issues monthly invoices only. You can download last month’s invoice at the start of the next month. In other words, an April invoice is available in early May.

For Lime you’ll be taken to the provider’s support page where you can request an invoice via an online form.

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